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Dealing with Difficult Conversations
Free article: 5 most common mistakes to make in an argument ( 
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(click to read our free advice!)
What’s the big idea?
Learn how to deal with people more effectively, whether from community, business or partnerships: Discover how to make both people feel better about the outcomes, adapt to other people’s styles and be comfortable in real conversations that apply to your role.
People who came on this course said:
“I found the training you provided first class and extremely useful. There has already been tangible improvements and the person in question has already modified his behaviour!”
“Using role-play, Celia helped me to find an effective way to speak with a colleague when I felt that that relationship was floundering in misunderstandings and false assumptions. A powerful and empowering solution to a highly uncomfortable problem. A very practical course with genuinely helpful and objective feedback"
What will the training cover? 
- What ‘drivers’ people have under stress
- How to deliver difficult messages
- When to praise, when to criticise
- How people receive ‘bad news’
- Speaking someone else’s language
- Authentic listening & questioning
- The role of body language & voice
- Your attitudes & beliefs about conflict
You will learn how to:
- Feel comfortable with conflict
- Ask good questions
- Appreciate the other person’s point of view
- Relax in these situations
- Feel in control
- Reduce stress
- Achieve more through cooperation
- Be more productive
- Get someone to do something willingly
- Give difficult messages in an empathetic way
- Repair the relationship and have a genuine conversation
What will it be like?
This course balances theory with practise and there is a strong emphasis on the doing, so you can create the muscle memory of success. You will get the chance to practise a conversation with an actor and get feedback on how you are doing and what you could do differently. We work with your own style to make sure you feel confident and authentic. It’s a safe, fun and relaxed atmosphere. The number of participants will be limited, so you receive maximum attention from the trainer and the group.
How do I book?
Just Contact Us to discuss bringing this course in-house for you.
What does it cost?
It depends on the number of delegates and whether or not you have an actor. Take a look at our standard fees here. We'll come up with a package that suits you.
Timings/Location
This is a 1-day course that we run at your site.