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Sales & Customer Service

Can be run from half a day to 2 full days

Ask us about bringing this in-house for you
- please call us on 01392 215 389 to discuss this.

What’s the big idea?

Use these courses together or separately to upskill your sales and customer service staff so they a) make the customer experience excellent and b) meet their sales targets, when on the phone or face-to-face.

People who came on this course said:

“Very good content. The facilitator made everything clear and easy to improve on”        

“I was nervous about having my customer service calls analysed and about working with an actor (who phoned in) but this was the best bit of the course!”


What do we cover?

Customer Service:

Attitude & behaviour of a top customer service culture
The role of body language
Ideal scripts for telephone calls
Handling complaints
Living the company values
Letting the customer speak
How to make them feel they are part of the solution not part of the problem

Sales Training;

The fundamentals of sales
How to feel good about selling
The role of body language
Engaging the customer: the language of hello
The 2-path analysis
Finding out their needs - asking the RIGHT questions
Explaining benefits and where that comes in the sales conversation
Handling objections
Up-selling and cross-selling
Asking for the business: how to get to the close

Who should attend?

Anyone in your company in a sales or customer service role.

What will it be like?

This course balances theory with practise and there is a strong emphasis on the doing, so you can create the muscle memory of success. You will get the chance to practise conversations throughout the day and get feedback on how you are doing and what you could do differently. We work with your own style to make sure you feel confident and authentic. It’s a safe, fun and relaxed atmosphere.

For this course, delegates are given the workbooks before the course in order to prepare a scenario. That way, the day is largely dedicated to practise.

How do I book?

Contact us to discuss bringing this in-house for you.

What does it cost?

It depends on the number of delegates.


This is a 1- or 2-day course run at your site.
If you prefer a taster or refresher, we can do a half-day course for you.

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We are a communication skills & personal impact company, based in Exeter, Devon. We specialise in people development, coaching, and training.
Call us now to discuss your training needs on 01392 215 389.