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"Felt very positive and I will take the points [on board] to improve my service to customers"

World Class Customer Service Delegate | November 2011

"Very friendly and a fun course to take."

World Class Customer Service Delegate | November 2011

"Good to be challenged and moved out of comfort zone"

Networking Skills & Events - University of Surrey - March 2011

The training team made it fun: some issues were difficult and the team did their best to make it feel like a safe space.

Exeter City Council, Team working day, Sept 2010

Working with actors is very effective as you can look at the situation from both sides. Very impressed.

- FlyBe

Excellent. Good specialist knowledge, not just ‘things I could have worked out for myself’. Role-playing was invaluable.

- Oxford University Press

“Very good content, and consistently engaging.”

Empty Homes Training - Exeter City Council – Team Working Course – February 2011

“Some really useful ideas and suggestions for influencing people”

Delegate 1-day Business Engagement Course | Lancaster University | July 2011

"Reflecting on how effectively (or not!) we work as a team and how this might be improved was very useful."

DARO Team Day | July 2011

"A VERY worthwhile course!"

Cornwall Council Affordable Housing Service - Negotiation Skills - June 2011

"All very useful tips.  Lots of things I didn't know before that will help me."

World Class Customer Service Delegate | November 2011

The day was facilitated well, with people being given a chance to speak. Content covered a lot of areas without being superficial.

Exeter City Council, Team working day, Sept 2010

"Very clear facilitation, thorough explanation of methods and processes; clear what the outcomes were for each person because we identified with them ourselves"

Cornwall Council Affordable Housing Service - Negotiation Skills - June 2011

"All in all, another great Masterclass from Celia, that I would heartily recommend to anyone who really wants to hone their presentation skills"

- Emma Warren

"Structured, well-paced and professional.  I did enjoy the fact that Celia managed to incorporate so many random on-the-fly objectives coming from people on the training course."

Presenting with Impact Delegate | November 2011

Fantastic acting – it was as if some editors were actually in the room with us!

- Oxford University Press

“A good mix of theory, discussion and role play on business engagement”

Delegate 1-day Business Engagement Course | Lancaster University | July 2011

"The interview skills coaching didn’t just focus on giving me hints and tips on how to behave in an interview situation... The process Celia took me through enabled me to locate the root issues that are impacting on my performance and put in place positive behaviours to address these problems. I feel enlightened and empowered. The long term benefit will impact positively on all my interactions with others not just in an interview situation."


Interview Skills Coachee| August 2011

"Celia is very engaging, she made the day interesting and useful.  Good mix of theory and practice."

Presenting with Impact Delegate | November 2011

We were hugely impressed by the training - the freedom yet support you gave us allowed us to face our fears, and getting closure on some of these concerns has given me the energy and optimism for future improved teamwork.

- Director, gm-design ltd

"The use of an actor for role-play was very valuable; observations were enlightening and useful"

Cornwall Council Affordable Housing Service - Negotiation skills - June 2011

The informal but informative feel of the course was great!

Customer Service Course - Autobulbs Direct Ltd - Nov 2010

"Really practical, engergetic, varied information and well organised."

DARO Team Day | July 2011

"Very useful! Universal clues for everyone with different challenges in communication"

Presenting with Impact Delegate | November 2011

The practice sessions were nerve-wracking but the feedback from you was so useful. Your mystey shopping of us was spot-on and has definitely given us motivation!

Customer Service Course - Autobulbs Direct Ltd - Nov 2010

"Having done a similar course 10 years ago I didn't realise how useful a new course would be"

Cornwall Council Affordable Housing Service - Negotiation Skills - June 2011

Celia & the actors she uses tell the truth in a way that people are willing to accept.

- Oxford Group

Very good content and the facilitator made everything clear and easy to improve upon.
Customer Service Course, Autobulbs Direct Ltd, Nov 2010

"It was useful to have time to think reflectively about my skills and the role I play, but also to work directly with my team to evaluate and identify areas for improvement."

DARO Team Day | July 2011

What sets Delaney & Hart apart from the competition is high-quality feedback.

- Exeter City Council

"Well constructed [course] and good flow.  Laura was very engaging."

Networking Skills & Events Course - University of Surrey - March 2011

Role playing felt less awkward than other courses I’ve attended.

- OUP Data & Technology Group

I feel much more confident now in my networking ability.

- Exeter University

"Very focused and flowed through a lot of material"

Networking Skills & Events - University of Surrey - March 2011

“Really useful to learn a more systematic approach and some specific tools to help me deal with potentially problematic situations when facing customers”

Delegate 1-day Business Engagement Course | Lancaster University | July 2011